Returns & Exchanges
At O Boticário, your satisfaction is our priority, which is why we offer a seamless 30-day return policy for any unused or unopened beauty products. If a fragrance or skincare item doesn't meet your expectations, we are committed to making it right through a simple exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the unopened products in their original packaging to ensure they are protected during transit back to our distribution center.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing